Here are a list of things that really start to irritate me after a while. They might not sound like much at first, but about fifteen times a day (at least) start to grind on my nerves.
1) Me (introducing myself when recieving a phone call): "Hi this is (Company name), (Shop location), (My name) speaking, can i help you?
Customer: Is this (company name)?
Me: Yes. Yes it is.
Customer: The one in (Shop location)?
Me: Yup.
Customer: Right, i was just wondering if you could help me... Who am i speaking to?
2)Me: Would you like a bag?
Customer: My car's parked outside.
-Thats nice, but doesn't really answer my question. If you don't want a bag, just say 'No.' I don't give a damn where your chosen vehicule is. Unless you rode a really big dog here.
3)Me: Would you like a bag? (again)
Customer: Nah, don't worry. Save the environment eh?
-What? I fail to see how this helps the environment. I will eventually give this bag to somebody. I won't be sending it back for the production process to be reversed. Some people go as far as to say 'Save the squirrels'. Which is a slightly odd motto at best. It's worth pointing out that we use polythene bags. Squirrels don't live in polythene trees. As far as i am aware, the bag is also 0% Squirrel. So i'm not sure how you're saving them by not taking a bag. It's fine that you don't want a bag, but dont expect me to give you a pat on the back for it.
4) Customer: I appreciate you're busy, but...
- This is what a customer says moments before wasting a good half hour of my life. Usually without buying anything. So, no you don't appreciate that i'm busy at all. If you'd appreciated it, you'd have gone and talked to one of the staff just standing around, waiting for someone to serve. Not the guy who has his hands, teeth and possibly feet full with something else. This leads me onto my final point...
5) This isn't a verbal thing. This is a unique way of getting my attention by making me feel as uncomfortable as possible.
Imagine the situation. You are me. You have been given a job to do, and you need to do it sharpish. You are now busily crouching by a shelf, doing whatever it was you were told to do. Imagine also that there are two other staff members nearby, who are totally free and available.
Enter the customer. He does not speak. He may go as far as to ignore another member of staff who tries to speak to him. He will instead stand near you. He will proceed to stare at you, not saying a word. He watches you while you work. He might move a little closer.
I've tested this, and can say confidently that he will wait any length of time before making his move. He will make his move the moment your attention is not 100% on the task at hand. This can be, for example, if you stand up for a moment because you got a cramp in your leg. If you look slightly in his direction. If he decides you simply aren't busy enough to satisfy him. He will then pounce with the battlecry of customers everywhere: "Excuse me!" (This isnt said to politely get your attention. It never is. It is said in the same way one might say "Notice me, peon!")
There is a strange tendancy for the customer to seek the busiest looking person on the shop floor for help. I haven't quite worked out whythis is yet. Someone once ventured the idea that this was because it made you look the more hardworking, and therefore better, employee. I disagree, as i'm often accosted while vacuuming the carpet. Seeing as this could easily mean i'm just the cleaner, i doubt i'm being chosen for my infinite wisdom. I just really think people enjoy pissing shop staff off.
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